HDI is known across the world for being the largest membership association meant for help desks; technical support and IT service management professionals. HDI is the premier certification and training resource of the industry. Worked with almost Fortune 500 companies, HDI has boasted a nation-wide network for the local chapters and supported several international partners.

About HDI Certification Exams

Certification exams carried by HDI are mainly based on the basic standards of HDI and not on the content of HDI courses. The designed purposes of HDI courses are to support a student in preparation of an HDI certification exam. These courses are meant to strengthen the fundamental concepts of certification standards related to HDI certification and endow with skills for building opportunities for the individuals.

The pattern of exam is as follow
•    There are 65 multiple choice questions in each exam.
•    Time allowed for completion of each exam is 75 minutes.
•     Minimum percentage requirement for passing the certification exam is 80%.
•    Individuals, who become successful in gaining the required passing score, will finally receive a certificate from HDI in the acknowledgment of their accomplishment.

The exams of CDI Certification are as follow:
    Exam of HDI Customer Service Representative.
    Exam of HDI Support Center Analyst.
    Exam of HDI Desktop Support Technician.
    Exam of HDI Support Center Team Lead.
    Exam of HDI Support Center Manager.
    Exam of HDI Support Center Director.
    Exam of Knowledge Management Foundations.
    Exam of KCS Principles


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HDI practice questions are provided by HDI training programs to help the candidates. These HDI training exams provides training tools including HDI certification practice questions and answers.